women are actually very bad at empathy but good at sympathy. They've just been gaslit into thinking they are good at understanding how other people think. It's very easy for them to go "if I were in this position, I'd feel this way!" - which is why the system only shows them the criminals and not their victims - so they can't sympathize with them.
In the family they do actually have the ability to know someone well enough to empathize.